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FAQ

Questions about order and payment.

1. Is this item still available?

All items are available for pre-order.


2. How to place order?

Please refer here.


3. When is the close date for pre-order and how long I need to wait to receive my order?

To be fair to all customers, date of receive is based on date of payment being confirmed. Date of receive is 7 working days after payment being confirmed.


4. Is the price stated including postage?

No. All price stated do not include postage.


5. I am regular customers / I purchased many items, can you give me discount or free postage?

If we are able to discount or offer free postage, we will inform customers about that, customers do not need to request from us. If we do not give any discount / free postage, please understand that the price we stated is the minimum price we can offer, we are having smallest profit. If we state the price higher then we will be able to discount.


6. How do I know whether you have receive my payment and process my order?

We will keep customers updated by changing the order status. Customers can always refer to the order status HERE If we have any news regarding the order, we will send you an email and a website message.


7. What if the item I ordered is out of stock?

We are trying our best to decrease the percentage of out of stock. If the item is out of stock, we will contact you via email and website message. We offer 3 options, you can choose either one.
1) Replace with other items, but date of receive for all items is 7 working days after replacement being confirmed. (As we need time to reprocess the order)
2) Cancel the out of stock item and request for refund to your bank accounts (You need to email us/ send us message about this)
3) Cancel the out of stock item and keep the balance in your account for next purchase.


8. Can I change/cancel my order after I make the payment?

No. This is strictly not allowed as we process your order immediately after your payment being confirmed. We do not allow for refund for cancellation after payment being confirmed.


9. Can I add on the items after I make the payment?

Yes. You can add on the items, but date of receive for all items is 7 working days after payment for added items being confirmed.


10. What if the amount I paid is more than the total? Can you put inside my parcel when you post to me?

We do not put balance together with customer's parcel due to safety concern. We will keep it for your next order or bank in back to your Maybank / Cimb / Public Bank account.


11. If I do not have Maybank / Cimb / Public Bank account, how can I make payment?

You can bank in using cash deposit machine, bank counter service, online banking interbank transaction.


12. Are you sure the items will reach me in 7 working days?

Please understand that pre-order involved a lot parties, we always try our best to make sure customers receive as early as possible, but sometimes there will be some delay in stock delivery ( supplier need more time to restock, kastam do not release the stock from kastam clearance, etc.. ).7 working days is our estimate date of receive, but sometimes if delay happens, we hope customers can understand that we do not want this to happen too, for our part, we already try our best to make it as soon as possible.
For customers who need the items urgently, please choose from ready stock items.


Questions about items.

1. What are the size of items?

All measurements and details of item are stated below the photos, you can refer to there for more information.


2. For couple T, I would like to choose for the size, can I?

No. All size for couple-T is fix ( measurements and size are given below the photos, kindly refer to there ).


3. Is the quality of items here good?

Quality is a very subjective question, we may feel the quality good but you don't feel so. From overall feedbacks, we just can say that the quality here fulfill customer's demand.


4. Is the color exactly the same as what displayed in the photos?

Due to different color settings of camera and computers, the color maybe slightly different from what displayed in the photos.
From overall feedbacks, we just can say that the color difference is a very minor difference.


5. The item do not fit me/ I do not like the item after I try it, can I send back to you and you refund my money?

No. All measurements and details are given, customers can read through it before purchase. We will not accept any subjective reason for stock changing, such as dislike the color, color difference, not as good as imagine, material thin, low quality, problems of cutting, uncomfortable, small stain spots, color fade after wash etc.We only will be responsible for refund / replacement if the items customers ordered were out of stock or the items were seriously damage or the items received were no the correct items. Customers must report the defect items and level of defect within 24 hours after items delivered. Please inform the person who pick up the parcel for you to check ( if any ).Report after 24 hours shall not be consider under any circumstances.


Questions about agent.

Agent

Welcome to join our big family in Girl Blog.
In here, we offer the lowest price, so that we can earn together :)
You just need to inform us that you want to become our agent will do.


Steps needed for agent :-

→ You promote the items.

→ Your customers make payment to you.

→ You place the order in website (name column kindly fill in the name of your customer) and make payment to us.

→ Fill in the Payment Notification form after you make payment.

→ Wait for our update for your customer's order (you can check the order status by checking your Purchase History.


Options given when item ordered out of stock :-

If the item is out of stock, we will contact the agent via email and website message, agent need to deal with their customers.


We offer 3 options, agent's customer can choose either one.

1) Replace with other items, but date of received for all items is 7 working days after replacement being confirmed. (As we need time to reprocess the order)

2) Cancel the out of stock item and request for refund to your bank accounts (You need to email us/ send us message about this)

3) Cancel the out of stock item and keep the balance in your account for next purchase.


Common questions asked by new agents :-

1. Do I need to pay any fee for joining agent?

No fee is needed.

2. Is your company responsible for posting items to my customers?

Yes, we will be responsible for the delivery and we will update you the tracking code after we send out the parcel. Payment to us shall include postage.

3. When I need to give you orders? Do you have any closing date?

You can update me whenever you have orders / whenever your customers make payment. We accept orders everyday.

To be fair to all customers, date of receive is based on date of payment being confirmed. The earlier customer make payment, the earlier they receive their orders. Date of receive is 7 working days after payment being confirmed. Working days do not include Saturday, Sunday and public holidays.


4. Can agents set their own selling price?

Yes, of course. Agents are allowed to set their own selling price. Since our selling price is very very low, agents can increase their selling price by RM 6 -- RM 12 per piece. The increased amount will be profit of agents.

5. Do you offer any discount for agent?

We only offer commission to agent if they sell at least 9 items above per week. We will total up agent's orders once a week, if the items sold by agents are more than 9 items, commission will be credited to agent's website account. Agents can use the credit for future purchase.


Commission Rate (per week) :-

9 -- 15 items -- Commission of RM 1/pcs

16 -- 30 items -- Commission of RM 2/pcs

31 -- 45 items -- Commission of RM 3/pcs

46 items and above -- Commission of RM 3.30/pcs


Kindly note that the quantity of items sold is based on quantity of items received, not based on quantity of items ordered.
Example, If total of items ordered by agent is 15 items, but only 13 items are available, the other 2 items are sold out already, we will count as 13 items ordered, commission of RM 13 will be given.

For more information or if you have any doubt, you can always email us girlblog888@gmail.com. We will reply you as soon as possible :)

Questions about wholesale.

Wholesale

If you are interested in purchasing trendy clothes with lowest price, you are at the right place!
Why spend more when you can get the exactly same items with lowest price in Girl Blog?
To enjoy wholesale benefits, your order must contain at least 15 items (can mix among all categories).


For West Malaysia :-

Order with 15 -- 29 items -- Free postage + discount RM 1/piece.

Order with 30 -- 44 items -- Free postage + discount RM 2/piece.

Order with 45 -- 64 items -- Free postage + discount RM 3/piece.

Order with 65 items and above -- Kindly email us to get the best price


For East Malaysia :-

Order with 15 -- 29 items -- Free postage.

Order with 30 -- 44 items -- Free postage + discount RM 1/piece.

Order with 45 -- 64 items -- Free postage + discount RM 2/piece.

Order with 65 items and above -- Kindly email us to get the best price


Please don't try to ask us whether can discount RM 10 per piece or not, it is impossible. Kindly understand that the price we stated is the lowest market price, we are having minimum profit, and it is not possible to discount so much per piece. If we state our selling price higher, then we will able to discount more. Thanks a lot for the understanding :)

Kindly note that the quantity of items for free postage is based on quantity of items received, not based on quantity of items ordered. Example, If you ordered 15 items, but only 13 items are available, the other 2 items are sold out already, we will count as 13 items ordered, discount of RM 1/piece will still be given, but free postage will not be given, we will deduct the postage fee needed from customer's balance ( balance from the out of stock items).


Options given when item ordered out of stock :-

If the item is out of stock, we will contact the agent via email and website message.


We offer 3 options, agent's customer can choose either one.

1) Replace with other items, but date of received for all items is 7 working days after replacement being confirmed. (As we need time to reprocess the order)

2) Cancel the out of stock item and request for refund to your bank accounts (You need to email us/ send us message about this)

3) Cancel the out of stock item and keep the balance in your account for next purchase.

For more information or if you have any doubt, you can always email us girlblog888@gmail.com. We will reply you as soon as possible :)

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